Shipping & Return Policy

Buying from our website is the implicit agreement of all our policies. 

Delivery to the US, Canada and other countries.

We ship products to the US and Canada and, select countries in the world. If your destination is not included in our international shipping list please let us know. If you are interested in placing an order from a country that is not included in our shipping list, please contact us for a quote at: info@saveurdujour.com with your full address.

We ship from the US and due to the changes in rules for customs duties in the EU since July 2021, we do not ship to the EU or the United Kingdom from the Saveur du Jour website.

Should you be interested in ordering from us from the EU or the United Kingdom, we can create a reserved listing in our Etsy store if the total order is under 150 Euros for the EU or, under 135 GPB for the United Kingdom. Please note that VAT and International shipping will be added to your order.

Products Shipping

We currently ship with USPS, UPS in the USA as well as for international shipping with a tracking number.

Standard Shipping expected delivery date in the US varies with your location from 2 to 8 business days.

For UPS, please note that they do not deliver to P.O. boxes, please give us a street address.

Order Tracking

You will receive an automated email notification to inform you about your tracking number. Please note that international shipments may not always be tracked once they leave the US and therefore cannot be guaranteed.

Shipping to different Addresses                                                                                                                          

Please place a separate order for each shipping address. The platform doesn't allow us to have more than one shipping address per order. 

Note to customers

Our products ship from the US.

As a buyer in another country, you are the “importer” of goods. Goods entering your country may be inspected by Customs and assessed for applicable Customs duties, taxes and charges, if any.. It is the importer's responsibility to account for any duties and/or taxes.

Time in transit and Delivery Date

We try our best to ship 1 to 3 days after receiving an order. However, it can happen that the shipment goes out within 3 to 4 days. Please note that orders placed on weekends will ship the following Monday or Tuesday.

For domestic orders, should you not receive your order 2 to 3 weeks after you placed it, contact us asap.

Please note that products made to order require 10 days to 3 weeks before shipping.

Refused Shipment/Delivery Failure due to Lack of Availability/ Lost Package after Delivery

It is important that each customer provides us with the correct shipping information. Any orders placed with incorrect addresses and/or zip codes that need to be corrected by the carrier for delivery will incur an additional charge of $5.00 for standard delivery and $10.00 for express delivery options. Any shipments that are returned to Saveur du Jour by shipping carriers due to: refusal of delivery; incorrect address supplied by customer; undeliverable as addressed or delivery failure due to lack of availability on recipient's part will not be automatically refunded. If we issue a refund, we will charge a 10 % restocking fee. The shipping fee is not refundable. You will need to place a new order if you want the products redelivered. If your package is lost/stolen after delivery we will not issue a refund. 

Please note: Our responsibility ends after the package tracking shows as "Delivered". We are not responsible for stolen packages.

Refunds for undeliverable packages that were returned to us

Refunds that are requested and approved by Saveur du Jour will be issued to your credit card or Paypal account. The shipping fee is not refundable, and we charge a 10% restocking fee.  If you wish that the order, be re-shipped, a second shipping charge will be billed equivalent to actual shipping charges. Please make sure that your shipping address is a street address if you choose UPS, as they do not deliver to a P.O. Box. No refund will be given if the shipment is lost and not returned to us or damaged when we receive it.

Please be aware that there are no refunds on international orders.

Lost and Damaged Merchandise

Inspect merchandise immediately upon receipt and notify us if your shipment is damaged. Please send us supporting evidence, take pictures of the damaged package and products. We will refund you the price of the damaged goods. 

In case of a lost package, we will refund only if it is lost during transit. NO REFUNDS for packages that show as having been delivered. 

Out of Stock Items

Items out of stock are marked “out of stock” on our website. You will be notified if an item is out of stock prior to placing the order. If for some reason an item becomes unavailable between the time you order the item and the time it is shipped, you will be notified immediately and a full refund of the out-of-stock item will be applied to your credit card as soon as possible, and in any event within 30 days of your order.

Return Policy

Please inspect and check the items that you ordered once you receive them. If you are not satisfied with your order, please return the items in their original condition with a copy of the invoice within 15 DAYS of receiving your order. All items must be new and unused, preferably in the original packaging.

Sorry, we cannot accept any returns after 15 DAYS. Please use a traceable shipping method (USPS, UPS, FEDEX, or insured mail) to return your order. Saveur du Jour is not responsible for returned orders that we do not receive or if the returned order is damaged during shipping. You do not need to get authorization from us to return an order but please let us know that you are not keeping it.

Shipping costs for returning an item are the responsibility of the customer. Shipping and handling charges are not refundable. Shipping of the returned items must be postmarked within 15 days of purchase. 

If a returned item was part of the "FREE SHIPPING", Shipping Costs for returning item are the responsibility of the customer and the original Shipping Cost amount (not charged due to FREE SHIPPING) will be deducted from the refund amount.

We have a no return or refund policy on items made to order. 

Face Masks are final sale, no returns or refunds.

Clearance items are final sale, no returns or refunds.

Prices and Coupons

All prices are subject to change without notice.

Free shipping coupon codes and discount codes need to be entered at time of checkup. They apply exclusively to Standard US Shipping (UPS Ground or USPS Advantage). The purchase amount required for Free Shipping varies. Sorry, no free shipping on international orders.

Our Right to Refuse Your Order

We reserve the right to refuse your order for any reason. If we refuse your order, we will notify you by email and a full refund of your order will be applied to your credit card as soon as possible, and in any event within 60 days of your order. We will not be obliged to offer any additional compensation for the disappointment suffered.

 

 

 

.